About Aid Gate Organization "AGO"

Aid Gate Organization (AGO) is an independent national NGO in Iraq, committed to supporting Internally Displaced Persons, returnees, and vulnerable communities across all Iraqi cities and governorates. With operations in key regions such as Kirkuk, Salah al-Din, Anbar, Nineveh, Diyala, and Basra, AGO focuses on rebuilding lives and promoting inclusivity for all, including minorities and persons with disabilities.

JOB DESCRIPTION

• The Case Management Specialist will be responsible for leading and ensuring the high-quality implementation of case management services for returnees from Al-Hol Camp, with a strong focus on reintegration and holistic support.
• This role includes the development, contextualization, and continuous improvement of case management frameworks, tools, and guidelines tailored to the local context of Anbar, Salah Al-Din, and Ninewa.
• The incumbent will serve as the primary technical focal point for all case management-related activities, ensuring that services provided are comprehensive, survivor-centered, and in line with global best practices and inter-agency standards.
• Case Management Specialist will provide technical support, on-the-job coaching, and capacity-building training to case workers and partner staff, ensuring consistent quality across project locations.
• The Case Management Specialist will also be responsible for quality assurance through regular case audits, supervision sessions, and data monitoring to ensure that all cases are managed in a timely, confidential, and safe manner.
• The position requires strong collaboration with stakeholders including local authorities, UN agencies, and other NGOs, to ensure coordinated service delivery and robust referral systems for returnees.
• The Specialist will maintain accurate and confidential documentation, contribute to donor and internal reports, and advise the Head of Programme on improvements in service delivery and gaps in coverage.
• The post holder must ensure that all case management activities are compliant with AGO’s internal policies, donor regulations, and protection principles, including gender equality, confidentiality, and non-discrimination.

MAIN RESPONSIBILITIES

1. Activity Planning and Implementation:

• Lead the development, customization, and roll-out of the case management framework, ensuring alignment with the Inter-Agency Case Management Guidelines and AGO’s organizational standards.
• Develop detailed implementation plans for case management activities across project locations, ensuring timelines and deliverables are clearly defined.
• Conduct regular field visits (minimum 50% of the time) to Anbar, Salah Al-Din, and Ninewa to support and supervise implementation of case management activities.
• Provide technical support and mentorship to case workers and field teams in assessing needs, developing case plans, and delivering appropriate support services.
• Ensure timely identification of protection concerns and vulnerabilities and guide case workers in implementing survivor-centered responses.
• Facilitate internal workshops and discussions with field staff to reflect on implementation progress and identify areas for programmatic adaptation.

2. Reporting and Communication:

• Ensure all case management records are properly documented, stored, and updated in a secure and confidential manner using digital and/or paper-based systems.
• Collect and analyze quantitative and qualitative data to assess the quality and impact of case management services.
• Develop and submit monthly, quarterly, and annual reports summarizing case trends, service gaps, referral flows, and recommendations for improvement.
• Contribute to donor reports and other internal/external communications as required by the Head of Programme.
• Regularly update the case database and work closely with the MEAL team to ensure accurate tracking and monitoring of case outcomes.
• Ensure that lessons learned and best practices are documented and shared internally for organizational learning.

3. Networking / Coordination:

• Build and maintain effective working relationships with relevant government entities, civil society actors, and humanitarian partners to ensure coordinated service delivery for returnees.
• Regularly update the service mapping and referral pathways directory for each project location and share it with field teams.
• Represent AGO in relevant working groups and coordination forums related to protection, case management, GBV, child protection, and reintegration.
• Actively participate in national and regional coordination platforms to align case management efforts with broader reintegration and protection strategies.
• Foster collaboration with psychosocial, legal aid, livelihoods, and health service providers to ensure the integration of case management into multi-sectoral support systems.

COMPETENCIES

• Excellent organizational and planning skills, with the ability to manage competing priorities, meet deadlines, and deliver results in a demanding humanitarian context.
• Strong communication, facilitation, and interpersonal skills with the ability to engage and train diverse teams across multiple locations.
• Demonstrated ability to maintain confidentiality, respect for client dignity, and sensitivity to gender and cultural issues in all aspects of work.

AS WELL AS THE FOLLOWING SPECIFIC “PROFESSIONAL”  COMPETENCIES

• Bachelor’s degree in Social Work, Psychology, Social Sciences, or a related discipline (Master’s degree preferred).
• Minimum of five (5) years of direct experience in case management, protection programming, or social work in humanitarian or development contexts.
• In-depth understanding and practical experience with case management tools and systems such as GBVIMS+, CPIMS+, and digital case tracking platforms.
• Proven experience in conducting capacity building, training workshops, and coaching field teams on case management and protection principles.
• Familiarity with the context in Iraq, especially Anbar, Salah Al-Din, and Ninewa governorates, and willingness to travel extensively to field sites.
• Fluency in Arabic and English (spoken and written) is mandatory; knowledge of Kurdish or Turkmen is an asset.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and comfort with digital case management platforms.

Interested applicants must complete the Job Application Form.

Note:

• Applications not meeting the specified minimum requirements may not be considered.
• The CVs received after the closing date may not be considered.
• Shortlisted candidates will be contacted for an interview that may include a written test of communication and writing skills.

Due to the nature of AGO work activities, AGO demand its employee to have the highest discretion and flexibility qualities. AGO can anytime according to the needs of his mission, and change the work location of his employee. AGO can at any time update tasks on this Job Description according to the evolution of the program or strategy changes. The above-listed tasks are not exhaustive, the employee can be asked to undertake other tasks by the employer according to the competencies, to work over settings time.

• Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.