IT Officer

Diyala

        Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the job

 To manage the DRC Network infrastructure, support and maintain, troubleshoot, upgrade and repair computer hardware, software and peripherals on a day to day basis for the Information, Communication and Technology (ICT) hardware and software systems in use by DRC in South Area Office. Able to independently manage DRC ICT systems as well as implement new systems, manage ICT equipment, follow ICT assets lists, write reports.

Geographic scope: South Area office – Based in Diyala with traveling to (Anbar, Karbala and Najaf)

Responsibilities:

1.     Provide (ICT) technical support services to end-users

•      Troubleshoot, resolve and keep reported records of users' problems & solutions offered.

•     Service and maintain DRC printers and other IT hardware in DRC South Central Area Office.

•     Format and install drivers and other software on Desktops, Printer\scanners, laptops - making sure only authentic/genuine software is installed.

•     Manage backup systems for critical DRC data and make sure that backup is stored in both hard drive/server and cloud locations as necessary.

2.   Ensure users utilize information technology in an effective and productive/proactive way. In this regard:

•    Advise users on effective and efficient use of ICT tools and facilities (software and hardware).

•   Liaise with users to determine their ICT training needs, and developing and implementing IT training plans. Particularly, training users in application software used by the organization.

•   Planning, design, documentation and implementation of various systems to include desktops, Laptop PCs, servers’ network equipment, software applications and Multi photocopier scanner machines…etc.

•   Provide on-call/remote technical support to Field Offices. Regularly perform on-site (Roving) support across DRC field offices supported from South area.

•   Produce monthly monitoring reports for field visits and support offered.

•    Keep an up-to-date inventory of hardware and software resources within South Area Office.

•    Recommend Information Technology policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.

•    Provide induction and User Guide packages for newly joining staff.

3.   Collaborate with the line Manager to:

•    Install, configure, and maintain security for LAN/WAN, Internet, wireless, and remote access services at South Area Office in accordance with DRC Service Level Guidelines and IT Operations Handbook.

•    Install and configure Mikrotik routers and access points all across South area offices and monitor the internet connection.

•   Implement new software systems, and undertaking upgrades of existing systems, ensure active Anti-virus use on all computers in line with the DRC standards and guidelines, in collaboration with Country Office IT Specialist

•   Ensure 100% availability of IT systems and services in South Area Offices - (both local area network and for remote data communication/connectivity), and Internet connectivity.

•   Manage South Area Office’s Internet Service Providers’ relations & liaise with them when necessary to resolve internet service issues promptly.

•   Assists in planning, design, documentation and implementation of various systems to include desktops, Laptop PCs, servers’ network equipment and software applications.

•   Make recommendations for purchase of new equipment /services in South area and write obsolete Equipment reports when necessary.

•   Provide support to create a disposal plan for IT equipment as per the DRC/donor depreciation policy.

4.    Additional tasks

•   On request perform any other additional duties assigned by the supervisors in order to allow the organization to function optimally.

•   This job description is not a definitive task list but has been done to clarify the responsibilities of the employee.

•              at least 2 years of NGO/UN field experience in a similar position.

•              Good communication skills (reading, writing, speaking).

•              Ability to prepare weekly activity reports.

•              Excellent organizational skills, ability to determine priorities and attention to detail a must.

•              Ability to work in a multicultural context as a flexible and respectful team player.

•              Willingness to work in the field and travel when needed.

•              Experience in running a Local Area Network.

•              Experience with Mikrotik devices.

•              Experience in basic user support.

•              Knowledge of network configuration including but not limited to firewalls, NAT and routers.

•              Knowledge of the IP protocol and its concepts.

•              Knowledge of server configuration including but not limited to installation, running, backup and patching.

Education: (include certificates, licenses etc.) Essential qualification

•              Relevant university degree or similar education

•              Minimum of five (2) years’ experience in relevant IT position, experience in the NGO sector is an asset

•              Ability to do basic hardware maintenance - like changing internal power supply and the like.

Languages: (indicate fluency level)

•              Arabic ( Native)

•              English ( Good)

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment

We offer

Contract length: 6 months

Band: H

Start date: 15/July/2021

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National, please refer to drc.ngo under Vacancies.

Interested? Then apply for this position by clicking on the apply button.
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Female candidates are strongly encouraged to apply

Closing date for applications: 30th June 2021

Please note: that given the urgency of vacancy the position may be filled before the due date.

For further information about the Danish Refugee Council, please consult our website drc.ngo.